Grand Royale Hotel

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Reviews about Grand Royale Hotel

• Google User
  ★ ☆ ☆ ☆ ☆
  If I could give 0 stars and leave a review, I would. This place was disgusting. I saw mold in a few places in the bathroom, the toilet was dirty from prior use and wasn't cleaned prior to my check in, the bathtub was also dirty, the suite had an old rug smell throughout, I mentioned my concerns to the staff at the counter and he appeared expressionless but said he would send up housekeeping to clean. When housekeeping came up, they didn't have any cleaning supplies, they simply asked "what's the problem?". I then pointed every concern, which I believed would be obvious to members of a cleaning staff. They then took some tissue off the toilet roll and wipe some of the filth from surfaces and then said "see, now it's gone" The didn't use cleaning supplies, they literally wiped filth from a surface with a piece of tissue and considered that "enough". I was beside myself and just refused to sleep in a mattress where the standard of cleaning is that low. Since it was clear the room was cleaned prior to my arrival, I refused to sleep in a bed that, for all I know, was slept in by prior guests and never changed or cleaned. This place was the worst. This place should be inspected by health inspectors and shut down until fixed. By the way, there was mold in the bathroom, that is just gross, unsanitary and they owners need to take a hard look at their business strategy if they want to make the grand royal a success.

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